Are you having trouble using the T mobile app on your Android or iPhone because it keeps crashing? We’ll explain why your T mobile app started stopping on your device and what you can do to fix it in this blog.
You can streamline your mobile life by keeping track of your account and services with the T mobile app. In order to use the app, you must have a T mobile account and an Android or iOS device that is at least 6.0 and running Android 6.0 or above. Because of this, the software is not compatible with Apple’s tablet.
Many T mobile app users have recently reported that the app crashes often and displays an error message that reads, “Unfortunately, T-Mobile has stopped.”
We can assist you if you are experiencing the same problem.
Why does the T mobile app keep stopping?
Your T mobile app often crashes and freezes. Is this the case for you?
Here are a few things that may be going on here.
- You are using T mobile app’s “Easy mode” activated on your Android device.
- T’s mobile app has stored useless data.
- You’re using an out-of-date version of T’s mobile app.
- You’re using a virtual private network to access the app.
- There is a problem with the T mobile app installation files.
How do I fix my T mobile app?
T mobile app problem may be fixed using the following troubleshooting techniques.
Change device
The “Unfortunately, T-Mobile has stopped” error message might occasionally appear on a smartphone’s operating system. An Android smartphone will be more likely to have this problem. This is why we propose installing the T mobile app on an iPhone to see if it solves the issues.
Easy mode
Android’s “easy mode” lets users pick which applications appear as giant icons on their home screen. On the other hand, while your smartphone is on Easy mode, the T mobile app doesn’t appear to operate properly. As a result, you may try using the app again after disabling Easy mode on your Android phone. Hopefully, the issue will not appear on the T mobile app this time around.
Disable background data usage
Some T-Mobile customers have app-stopping troubles because their cellphones have background data use configured. Apps on your phone may use background data to seek fresh information even if they are not displayed on the screen.
However, background data use settings might cause your smartphone to decrease in terms of battery life and data consumption, which in turn causes an error message.
To disable Android’s background data collection, follow these steps:
- Go to the Android phone’s settings menu.
- Choose SIM card and mobile data.
- Next, pick the Mobile data use option by tapping on Data usage and then clicking on it.
- Find and tap on the T mobile app.
- Set the Background data settings to “Off.”
- Afterward, return to Data use and choose WIFI data usage.
- Select the T mobile app once again and disable the Background data settings
What to do on an iPhone:
- The General menu may be accessible in your iPhone’s Settings.
- Then, press the background app refresh button.
With this new feature, you may disable background app refresh fully or disable Wifi or Wifi & Cellular Data separately.
Clear T mobile app cache
T’s mobile app stores a cache of tiny pieces of information to improve efficiency. It’s time to erase the app cache on your mobile phone in order to repair this issue.
On an Android phone, Settings –> Apps management –> App list
- Locate and tap on the T mobile app on your phone’s home screen.
- Clear data and Clear cache may now be done by navigating to Storage utilization and tapping on them.
On an iPhone, go to Settings –> General –> Storage to erase the T mobile app’s cache. Once you’ve done so, open the T mobile app and choose “Offload App.”
To sum up,
We hope this article has helped with the T mobile app’s stopping and crashing issues. Disable your smartphone’s VPN and open the T mobile app to see whether the issue remains. In order to fix the problem, uninstall and reinstall the T mobile app from the Play Store or App Store.
